Effective Date: [2024-10-01]

Welcome to Find Insight, a service provided by Better Each Day ("we," "our," or "us"). By using Find Insight, you agree to these Terms of Service ("Terms"). Please read them carefully before using the service.

1. Acceptance of Terms

By creating an account or using Find Insight, you agree to comply with these Terms. If you do not agree with these Terms, do not use the service.

2. Account Registration

To use Find Insight, you must create an account by providing a valid email address. You are responsible for keeping your account information secure. There are no specific age restrictions, but users should be old enough to make purchases using a credit card.

3. Service Plans and Payments

Find Insight offers both free and paid plans, including usage-based and subscription models. You can choose the option that works best for you. Paid plans may be billed monthly, annually, or based on usage.

Refund Policy:

• You can request refunds for unused membership time or usage tokens.
• If you're dissatisfied with the service, you can request a refund for the current period or the last batch of usage tokens.
• We do not charge for usage if your account was hacked or stolen, though we may require proof of the incident.

4. Data Collection and Privacy

We collect basic usage data and conduct interviews to improve the service. All data is securely stored in the region closest to you (e.g., EU or US).

Your Data:

• We do not share your data with external partners unless required by law.
• External monitoring and metrics services will have data cleared periodically.
• If you delete your account, all your data will be permanently erased.
• Find Insight complies with applicable privacy laws, including GDPR and CCPA.

5. User Responsibilities

You agree not to use Find Insight for any illegal, malicious, or abusive purposes, including but not limited to spam or fraudulent activity. We reserve the right to suspend or terminate accounts that violate these Terms.

6. Ownership and Intellectual Property

You own the surveys and responses you create using Find Insight. We only process the data on your behalf and do not access it unless required for support. You can delete your data at any time.

All logos, trademarks, and software associated with Find Insight are owned by Better Each Day. You agree not to infringe on our intellectual property.

7. Service Availability and Modifications

While we aim to keep Find Insight running smoothly, occasional downtime may occur. We reserve the right to modify, update, or discontinue parts of the service at any time without prior notice.

8. Account Termination

You can cancel your account at any time through the account settings. If your account remains unpaid, we will limit your usage. If we detect spam or malicious activity from your account, we may suspend or terminate it.

9. Limitations of Liability

We do our best to ensure the service runs effectively, but we are not liable for:

• Service outages or downtime.
• Loss of data.
• Any issues with user-generated content or usage of the platform.

10. Dispute Resolution

If you have any disputes or issues, please contact our support team. We aim to resolve issues through excellent customer service. If necessary, disputes will be handled through mediation.

11. Governing Law

These Terms are governed by the laws of Sweden. Any disputes that cannot be resolved through mediation will be handled under Swedish law.

Contact Us

If you have any questions about these Terms or our service, please contact our support team at support@findinsight.ai.